Baggage

01General information

02Hand baggage

03Checked baggage

04Special baggage

05Prohibited items for carriage

06Damaged, delayed or lost baggage

01General information

During the flight baggage may be transported in the cabin and in cargo hold. The items you may require during the flight should be placed in your carry-on baggage, which you may take in the cabin with you. Larger baggage and other kinds of larger items are transported as a checked-in baggage in the cargo hold. Special items, such as various sports equipment, musical instruments, pets, children’s car seats, folding buggies, prams or baby seats etc., fall under separate rules and fees.

02Hand baggage

Each passenger (excluding infants) may take one hand baggage item that does not exceed 5 kg with him to the cabin.

Cabin baggage dimensions cannot exceed 55 x 40 x 20 cm.

Aside from free carry-on baggage, passengers may also have a small backpack / handbag / laptop bag, not exceeding 30 x 40 x 10 cm dimensions or a throw, blanket, on-board reading materials, baby food, umbrella, cane, crutches and one bag of duty-free items.

NOTE: If your hand baggage is overweight, oversize or exceeds the allowed quantity, you will need to check it in at the airport check-in counter. Airport checked baggage fees will apply. In cases where you are at the boarding gate and you do not meet our cabin baggage policy, we will need to check in your cabin baggage. This will incur a baggage fee.

03Checked baggage

Each passenger is allowed to carry one checked baggage item free of charge that does not exceed:

  • 20 kg (except travelling to/from below mentioned destinations)
  • 15 kg travelling to/from Tenerife, Dubai and Madeira
  • 18 kg travelling to/from skiing destinations.

NOTE: Skiing shoes can be accepted as a part of check-in baggage (not exceeding total weight of 18 kg), as a part of special equipment (not exceeding total weight of 10 kg) or can be included in hand baggage allowance (not exceeding total weight of 5 kg). There is no need to order the transportation of special equipment, if only skiing shoes will be transported. Shoes can be packed separately not exceeding the total weight of baggage allowance.

Checked baggage dimensions cannot exceed 158 cm (height + length + width).

Any baggage that exceeds the set quantity (in weight, size or item numbers) is regarded as excess baggage and is subject to fees described in item ‘Fees for excess baggage’.

Maximum weight of a single baggage item cannot exceed 32 kg.


Possible solutions when baggage does not correspond to free checked baggage allowance:

  • Baggage pooling is allowed between the passengers who are in the same reservation.
  • Passenger may be directed to the ticket office, where they can pay the excess baggage fee.

If a passenger refuses to pay for excess baggage, the airline may refuse to transport the baggage. The passenger may leave his / her baggage at the airport’s luggage storage or may leave the baggage with accompanying person.


Passengers traveling with infants (up to 2 years old) 
may bring one additional check-in baggage up to 10 kg (only as additional luggage or weight allowance for parents’ baggage. Non-standard equipment cannot be checked within this allowance). Moreover, one item of their choice is allowed to carry free of charge – a stroller/folding buggy OR a car safety seat. These items can only be transported as check-in baggage and it should be properly packed for transportation. If the item is not packed, GetJet Airlines does not take any responsibility for any damages occurred during the flight.

Passengers traveling with children over 2 years old may bring a stroller/folding buggy or a car safety seat with them for an extra fee. Such items cannot be transported free of charge and it should be properly packed for transportation. If the item is not packed, GetJet Airlines does not take any responsibility for any damages occurred during the flight.

  • RECOMMENDATIONS

    Checked baggage should not contain fragile or perishable items. We also do not recommend placing any valuable items, such as money, keys, medicines, medical documents, glasses, sunglasses, cameras, video cameras and other valuable electronic or technical equipment and its parts, computers, personal electronic devices, phones, mobile phones, batteries for electronic devices, jewelry, precious or semi-precious metals and stones, musical instruments, securities or bonds, valuable art, business documents, passports or other identification documents or specimens/samples.

04Special baggage

Special equipment is sports equipment, skiing equipment or any other special baggage that does not meet the requirements for check-in baggage (dimensions exceed 158 cm – height + length + width). Baggage classified as special equipment can be accepted as check-in baggage. Requirements stated below should be met:

  • If you wish to transport special equipment, you should inform your Tour operator or GetJet Airlines in advance, provide them with the exact measurements of your special baggage and receive approval for transportation.
  • Special baggage should be appropriately packed for transportation. GetJet Airlines may refuse to transport special equipment if it is not packed appropriately.

GetJet Airlines does not accept this sports equipment on board:

  • Kayak, canoe and oars/paddles
  • Hang-gliders
  • Spears
  • Pole vault poles

Types of special baggage

  • Skiing / snowboarding / water skiing equipment

    Description: 1 pair of snow skis, 1 pair of poles, 1 pair of shoes and 1 helmet OR
    1 snowboard, 1 pair of shoes and 1 helmet OR
    1 pair of standard water skis and 1 helmet OR
    A single water slalom ski, including a wake-board, and 1 helmet.
    NOT ALLOWED as free check-in baggage.
    Approval in advance: Required upon reservation.
    Packaging: Single pair of equipment per 1 ski bag.
    Weight: up to 10 kg

    Special equipment is transported for a set fee only. If special equipment exceeds its weight allowance, it will be charged as an extra special equipment with corresponding charges for a special equipment.

    NOTE:
    Skiing shoes can be accepted as a part of special equipment (not exceeding total weight of 10 kg), as a part of check-in baggage (not exceeding total weight of 18 kg) or can be included in hand baggage allowance (not exceeding total weight of 5 kg). There is no need to order the transportation of special equipment, if only skiing shoes will be transported. Shoes can be packed separately not exceeding the total weight of baggage allowance.

  • Sun umbrella / walking sticks

    Description: 1 sun umbrella / 2 walking sticks.
    NOT ALLOWED as free check-in baggage.
    Approval in advance: Not required upon reservation.
    Packaging: Must be packed appropriately.

  • Surfing equipment, kitesurfing equipment, SUP

    Description: 1 surfboard.
    NOT ALLOWED as free check-in baggage.
    Approval in advance: Required upon reservation.
    Packaging: Must be packed appropriately.
    Weight: up to 32 kg

    Description: 1 kite, 1 board, a control device and relevant equipment.
    NOT ALLOWED as free check-in baggage
    Approval in advance: Required upon reservation.
    Packaging: Must be packed appropriately.
    Weight: up to 32 kg

    Description: 1 SUP, 1 pump, 1 paddle.
    NOT ALLOWED as free check-in baggage
    Approval in advance: Required upon reservation.
    Packaging: Must be packed appropriately.
    Weight: up to 32 kg

  • Windsurfing equipment

    Description: 1 windsurfing board, 1 mast and 1 boom.
    NOT ALLOWED as free check-in baggage.
    Approval in advance: Required upon reservation.
    Packaging: Must be packed appropriately.
    Weight: up to 32 kg

  • Scuba diving equipment

    Description: 1 scuba tank (empty, switched off, energy source separately packed, removed battery protected against short-circuit), 1 pressure relief valve, 1 regulator, 1 BCD-jacket, 2 fins, 1 mask, 1 knife, 1 harpoon, 1 life-saving jacket.
    NOT ALLOWED as free check-in baggage.
    Approval in advance: Required upon reservation.
    Packaging: Must be packed appropriately. Tank must be empty.
    Weight: up to 32 kg

  • Cycling

    Description: Single seat bicycle (touring or racing, without engine).
    NOT ALLOWED as free check-in baggage.
    Approval in advance: Required upon reservation.
    Packaging: Handlebars must be turned so that they are parallel with the frame, pedals must be removed, tires must be flat and the bicycle must be packed in a bag or a cardboard box.
    Weight: up to 20 kg

  • Golf equipment

    Description: 1 golf bag with 14 clubs, 12 golf balls and 1 pair of golf shoes.
    NOT ALLOWED as free check-in baggage.
    Approval in advance: Required upon reservation.
    Packaging: Must be packed in a golf bag.
    Weight: up to 20 kg

  • Fishing equipment

    Description: 2 fishing-rods, 1 reel, 1 landing-net, 1 pair of fishing boots and 1 tackle box.
    NOT ALLOWED as free check-in baggage.
    Approval in advance: Required upon reservation.
    Packaging: Must be packed appropriately.
    Weight: up to 20 kg

  • Archery equipment

    Description: 1 bow and arrows.
    NOT ALLOWED as free check-in baggage.
    Approval in advance: Required upon reservation.
    Packaging: Standard bow and arrow (archery) case.
    Weight: up to 20 kg

  • Wheelchairs

    Manual wheelchairs

    The wheelchair is carried in the aircraft cargo compartment at no extra charge.

    Passengers can use manual wheelchairs to get to / from the departure or arrival gates. If the passenger wishes to arrive at the departure gate himself / herself, the wheelchair will be marked as Checked Baggage at check-in and will be loaded onto the aircraft upon boarding.

    Passengers using manual wheelchairs may request the wheelchairs be delivered immediately upon landing. All other wheelchairs can be picked up at the airport arrival area (baggage pick-up area).

    Battery powered wheelchairs (dry or gel accumulator)

    Electric / battery powered wheelchairs are carried as checked baggage.

    During check-in, the dry battery must be disconnected, its terminals insulated to prevent accidental short circuiting, and securely attached to the wheelchair. Gel batteries do not need to be disconnected from the battery if the battery terminals are insulated to prevent accidental short circuits.

    Innovative wheelchairs with integrated dry batteries and covered battery terminals do not need to be disconnected if they have:

    – a master switch (with a manufacturer’s label stating that the battery is fully disconnected when the switch is activated) that must be turned off; or
    – a removable control unit which must be completely removed (it is not enough to remove the control unit key only).

    GetJet Airlines does not accept other types of wheelchairs in Checked Baggage.

  • Wheeled Sporting Item

    Description: 1 scooter, 1 skateboard, 1 pair of roller skates, 1 balance bicycle, 1 tricycle, etc.
    NOT ALLOWED as free check-in baggage.
    Approval in advance: Not required upon reservation.
    Packaging: Must be packed appropriately.
    Weight: up to 20 kg

Fees for excess baggage

  • Fees for ALL flights except to/from Tenerife, Dubai and Madeira

    – Excess weight on top of the allowed complimentary weight of checked baggage is charged for 6 EUR/kg.
    – Special baggage / sports equipment is charged for 50 EUR for every special baggage item buying at our online check-in platform and 60 EUR buying it at the airport.
    – Stroller for a child over 2 years old and wheeled sporting item (scooter, skateboard, roller skates, balance bicycle, tricycle, etc.) is charged for 25 EUR per item. It should not exceed 20 kg.
    – Transportation of a PET in cabin (dog or cat) is charged for 40 EUR. Regarding authorization please contact us by customer@getjet.aero.

  • Fees for flights to/from Tenerife, Dubai and Madeira

    – Excess weight on top of the allowed complimentary weight of checked baggage is charged for 22 EUR/kg.
    – Special baggage / sports equipment cannot be bought at our check-in online platform for these flights. The price for special baggage buying it at the airport is 87 EUR for every special baggage item. However the authorization of the carriage of special equipment on these flights will be given only at the time of check-in. It might be refused due to weight limitations.
    – Stroller for a child over 2 years old is charged for 35 EUR per item. It should not exceed 20 kg.
    – Transportation of a PET in cabin (dog or cat) is NOT allowed on these flights.

  • Fees for flights to/from Mombasa

    – Excess weight on top of the allowed complimentary weight of checked baggage is charged for 6 EUR/kg.
    – Special baggage / sports equipment cannot be bought at our check-in online platform for these flights. The price for special baggage buying it at the airport is 60 EUR for every special baggage item. However the authorization of the carriage of special equipment on these flights will be given only at the time of check-in. It might be refused due to weight limitations.
    – Stroller for a child over 2 years old is charged for 25 EUR per item. It should not exceed 20 kg.
    – Transportation of a PET in cabin (dog or cat) is NOT allowed on this flight.

05Prohibited items for carriage

  • Items prohibited carrying in cabin baggage

    – Liquids in containers exceeding 100 ml capacity. The concept of liquids includes: gels, pastes, lotions, mixes of liquid and solid substances, and the content of hermetically sealed containers, e.g. toothpaste, hair styling gel, beverages, soups, syrups, perfumes, shaving foam, aerosols, and other products of similar texture.
    – Firearms and non-firearm weapons and ammunition: all items which are suitable or appear to be suitable for firing a projectile or items which can cause injury.
    – Stun or shock devices: devices intended for stunning or causing immobility of an individual.
    – Items with sharp ends or edges: items with sharp end or edges which may endanger the safety of the aircraft or individuals (injure individuals) or property on board the aircraft.
    – Work tools: tools which may endanger the safety of the aircraft or individuals (injure individuals) or property on board the aircraft.
    – Blunt items whose impact may endanger the safety of the aircraft or individuals (injure individuals) or property on board the aircraft.
    – Explosives and incendiary substances and incendiary devices which may endanger or seemingly endanger the aircraft or people or property on board the aircraft, as well as other items which may not be carried in checked baggage (IATA and ICAO regulations).

  • Items prohibited carrying in checked baggage

    – Explosives and incendiary substances and incendiary devices which may endanger or seemingly endanger the security of the aircraft or individuals or property on board of the aircraft, including, but not limited to, firearms and ammunition, unless these satisfy the requirements of IATA and ICAO regulations, blasting caps, detonators and fuses, mines and other explosive military stores, fireworks and other pyrotechnics, smoke generating canisters and cartridges, dynamite, powder and plastic explosives.
    – Items the Carriage of which is prohibited by the applicable laws and other regulations of the country of origin or destination.
    – Items which, considering the type of the aircraft, are unsuitable for Carriage due to their weight, size, form or other characteristics that may endanger security and safety.
    – Other items which are likely to endanger the security of the aircraft or persons or property on board of the aircraft and are specified in the International Civil Aviation Organisation (ICAO) Technical Instructions for Safe Transport of dangerous Goods by Air and the International Air Transport Association (IATA) Dangerous Goods Regulations, Commission Implementing Regulation (EU) 2015/1998 of 5 November 2015, and in our rules that you may familiarise yourself with asking the Client or in our website.
    – Firearms and ammunition can be carried only as Checked Baggage. Firearms must be unloaded (with the ammunition not loaded in the firearms and separated from the case containing the firearm), with a safety mechanism, and suitably packed (in a special case). Carriage of firearms and ammunition is subject to ICAO and IATA regulations and applicable legislation. The firearms carried on board the aircraft must be declared to the services registering Passengers of civil aviation companies.
    – Acceptance for carriage of weapons is subject to prior arrangement with tour operator prior to the purchase of the ticket. The agent prior to selling a ticket to such passenger must receive GetJet Airlines confirmation about such service. At your request, the tour operator will provide all the information about our requirements and the services we provide.
    – Weapons such as antique firearms, swords, knives and similar items may be accepted as Checked Baggage, provided this does not violate safety and security requirements and are suitably packed. However, these items are prohibited from caring in the cabin of the aircraft.
    – You must not include in your Checked Baggage fragile or perishable items or items having a special value, such as money, keys, medicines, medical documents, glasses, sunglasses, cameras, video cameras, and other valuable electronic or technical equipment and their auxiliary parts, computers, personal electronic devices, telephones, mobile telephones, batteries of electronic equipment, jewelry, precious metals, precious and semi-precious stones, music instruments, securities, or other valuables, valuable pieces of art, business documents, passports and other identification documents, or samples.
    – Aviation security officers may refuse to admit a Passenger in the limited access area and/or aircraft cabin who is carrying a suspicious looking item or refuses to carry such an item as Checked Baggage.

06Damaged, delayed or lost baggage

  • Before the flight

    Each passenger is responsible for the properly packed hand baggage, checked baggage and special equipment.

    If any of his or her baggage is not properly packed for transportation or is already damaged before the flight, the passenger will be asked to sign a ‘Limited Release form’ by a check-in agent at the airport.

    By signing this document, a passenger agrees that he or she takes all the responsibility in case of any damages occurred to that baggage and he or she agrees for not making any claims to GetJet Airlines regarding that possible damage.

  • After the flight

    GetJet Airlines truly regret if your baggage delivery has been mishandled. Please follow these guidelines to receive reimbursement for damaged or delayed baggage.

    1. If Your baggage does not arrive on the same flight with you or arrives damaged, please contact the Lost and Found office / service desk located at the arrival airport immediately after the arrival before leaving the airport.

    2. If Your baggage is delayed or damaged, the agent at Lost and Found office / service desk will help you to fill a Property Irregularity Report (PIR) and give you further instructions. PIR can be filled only at the time of arrival before leaving the airport at Lost and Found office / service desk.

    3. Documents that must be presented before filling PIR:

    Personal identity document
    Boarding pass
    Baggage identification tag
    If passenger cannot provide baggage identification tag, PIR form will not be filled.

    4. A written claim to GetJet Airlines regarding the damaged baggage must be submitted immediately after the damage is noticed and no later than 7 days after a receipt of the baggage.
    A written claim to GetJet Airlines regarding the delayed baggage must be submitted no later than 21 days after a receipt of the baggage.
    Claim should be submitted via the online form here or e-mail customer@getjet.aero

    5. Documents that must accompany the damaged / delayed / lost baggage claim:

    Property Irregularity Report
    Baggage identification tag
    Boarding pass
    Proof of damages (receipts of items or other documents proving the value of lost or damaged items)
    6. The claim must be submitted in writing and before the aforementioned deadlines. If the deadline for submitting the claim is missed, GetJet Airlines will not review your claim.

    7. If the Property Irregularity Report (PIR) is missing / filled incorrectly because of the information provided by the passenger or other mandatory documents are not submitted, GetJet Airlines retains the right to refuse the claim.

    NOTE: GetJet Airlines shall assume no liability for any damage to items that are prohibited or not recommended to be carried in checked baggage according to GetJet Airlines ‘General conditions of carriage (passengers and baggage)’, including fragile or damageable items, improperly packed items, previously damaged or overloaded baggage, minor damages, such as cuts, scratches, bends or stains arising in usual wear, or valuable items, such as money, keys, prescription medicines, medical documents, spectacles/sunglasses, photo cameras, video cameras and other valuable electronic or technical appliances and their accessories, computers, personal electronic devices, telephones, mobile telephones, jewellery, precious metals, precious and semiprecious stones, music instruments, securities or other valuables, works of art and paintings, business documents, passports and other identity documents or specimens.