Special assistance

01Travelling with children

02Travelling with infants

03Unaccompanied minors

04Travelling during pregnancy

05Passengers with special needs

06Travelling with pets in cabin

07Travelling with service animals

01Travelling with children

Children aged 2-11 must be accompanied by adults aged 16 and over. In the case of a group of children, the number of accompanying adults shall not be less than 10% the number of children traveling. An adult can supervise a group of children if it is not responsible for the baby on flight.

Like any other Passenger, the traveling child must have a valid identity document and other travel documents.

02Travelling with infants

Infants under the age of 2 years as of the date of travel may fly on an adult’s lap as an infant Ticket does not include a separate seat on the aircraft. If You want to have a separate seat for an infant, You must purchase a child’s Ticket. Adults can accompany only one infant.

The limited number of infants can be accepted on the aircraft. It depends on the standard amount of oxygen masks, infant life jackets and infant belts. Infants’ sitting is only possible in special areas and with a person over 16 years of age using a special infant belt.

If the infant reaches the age of 2 years prior to the return journey they must pay the applicable fare, taxes, fees and charges for that part of the journey.

Passengers traveling with infants may carry reasonable quantities of liquids in hand baggage (e.g. baby food, gel, milk) and can be asked to show these liquids at the security checkpoint. Please note that security restrictions may vary at each airport and we recommend that you contact the airport of departure in advance. This information is for informational purposes only.

Just like any other passenger, the young passenger must hold a valid travel document with a photo to board the flight.

Infant passengers cannot have cabin baggage on board. They are entitled to one checked baggage up to 10 kg free of charge, plus one fully collapsible pram (or a stroller, a carrycot, or an infant car type seat). Accompanying adult’s baggage allowances remains the same.

03Unaccompanied minors

Unaccompanied minor service is mandatory to children from 5 -11 years old. Unaccompanied service can be provided to children aged 12-15, if requested by their parents or guardians. This service ensures that the child is under the supervision of the airline from check-in until the child has met his/her parent or guardian upon arrival at the destination.

Upon arrival at the airport, the parent / guardian must know the name, surname and contact details of the parent/guardian who will meet the Passenger at the destination. This information must be provided at the airport at the time of checking-in for the flight.

Note that the parent or guardian must remain at the airport until the flight has departed. At the final destination, the parent or guardian must arrive on time for the arrival of the flight. The unaccompanied minor service must be arranged and paid for in advance as prior confirmation is required due to the limited number of unaccompanied minors per flight. Children under the age of 5 years are not accepted for flight without an accompanying person.

04Travelling during pregnancy

If the pregnancy is not complicated, traveling by air is safe and does not cause any hassle. However, it is advisable to consult a doctor before purchasing your trip. The following requirements are set for pregnant women’s safety and comfort of during flight:

Clearance not required: 0 – 31 weeks of single pregnancy / 0 – 27 weeks of multiple pregnancy;

Medical certificate required: 32 – 35 weeks of single pregnancy / 28 – 32 weeks of multiple pregnancy;

Not allowed to travel: from 36th week of single pregnancy / 33th week of multiple pregnancy.

Expectant mothers who cannot present a pregnancy passport / medical certificate / pregnancy statement to prove their stage of pregnancy may be denied boarding for safety reasons if the airline representative has doubts that the Passenger can withstand the flight without requiring extraordinary care.

Medical certificates must be dated within 2 weeks of flight departure and must include this information:

  • the signature of a doctor or obstetrician
  • the certificate must be issued on a clinic / hospital form
  • indication of whether the pregnancy is single or multiple
  • number of weeks of pregnancy and expected date of birth
  • state “Fit to fly”
  • must be written in English or Lithuanian and understandable
  • Medical certificate is a free form, used by your clinic.

After the 28th week of pregnancy, Passenger assumes full responsibility for any consequences during the flight. Air travel is prohibited for women within the first 7 days after delivery.

05Passengers with special needs

We strive to make passengers with disabilities as comfortable as possible on flights operated by GetJet Airlines, and we provide assistance as required by EU Directive 1107/2006.

Carriage of a disabled person or other person who needs an assistance may require prior agreement with the airline before purchasing of the ticket. The tour operator or travel agent must obtain approval from GetJet Airlines prior to selling the ticket to such person. The passenger must inform his/her travel agent or airline at least 48 hours before departure if:

  • he / she has a physical disability
  • he / she has hearing and visual disabilities and needs help
  • he / she travels with a portable oxygen concentrator (POC)
  • he / she travels with a certified animal helper, i.e. guide dogs

Passengers unable to take care of themselves during the flight, as well as passengers with motor or mental disabilities, may travel only when accompanied by a healthy adult. All passengers with disabilities must sit in normal airplane chairs with a perpendicular backrest. Flight attendants are prohibited from assisting passengers in eating or help with personal hygiene. They are prohibited from lifting or carrying passengers.

In accordance with the European Union’s Regulation (EC) No. 1107/2006 of the Parliament and of the Council of 5 July 2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air (henceforth referred to as Regulation No. 1107/2006), disabled passengers or passengers with reduced mobility shall be seated at a window, seats at emergency row are prohibited. Seats shall be provided taking into account safety factors, to ensure:

  • that the flight crew is not prevented from performing their duties
  • access to emergency equipment will not be blocked
  • there will be no interference with the evacuation of the aircraft in the event of an emergency
  • These rules apply to disabled passengers and persons with reduced mobility traveling with or without escort.

If a disabled person or person with reduced mobility is accompanied by other passenger, GetJet Airlines will make every effort to ensure that the accompanying person and the disabled person or person with reduced mobility are seated next to each other.

  • Passengers with reduced mobility

    Wheelchair access is free on all GetJet Airlines flights. Transportation of the lying person is not possible on the plane, no special medical assistance is provided. The services provided, taking into account the specific needs of the Passengers, shall be coded as follows:

    – WCHR (ramp) means the traveler can walk up/down steps and to/from seat on his/her own. He/she requires a wheelchair to/from the aircraft.
    – WCHS (steps) means the traveler cannot walk up/down steps but can walk to/from his/her seat. He/she needs a wheelchair to/from the aircraft and must be carried up/down steps.
    – WCHC (cabin) means the traveler is entirely immobile and requires a wheelchair to/from the aircraft and must be carried up/down steps and to/from his/her seat.
    – WCMP, WCBD, WCLB – additional coding for passenger’s own wheelchair/mobility device.
    Passengers with wheelchair can be accepted unaccompanied, if they do not require special care and will have no difficulty on flight.

    Wheelchairs are transported free of charge. Checked baggage is transported according the General conditions of carriage (passengers and baggage) and the baggage shall bear the passenger’s name or other identification.

  • Passengers with hearing or visual impairments

    Passengers with both visual and hearing impairments who require escorts shall not be accompanied by persons with reduced mobility and persons below the age of 18. Passengers with visual or hearing impairments shall not:

    – assist other Passengers with disabilities or reduced mobility on the same aircraft;
    – sit next to passengers with reduced mobility.

  • Passengers requiring additional oxygen

    GetJet Airlines does not provide supplement oxygen.

    If a Passenger is planning to travel with personal portable oxygen concentrator (POC, POB) – it is necessary to receive clearance from GetJet Airlines prior to the Ticket purchase. Passenger must present a Medical certificate filled in by the Passenger’s physician. Passengers requiring supplemental air/oxygen must always be accompanied by qualified medical personnel.

    Medical certificate should include the following:

    – The brand and type of Permitted Oxygen Cylinder (POC).
    – The medical need for using in-flight oxygen and the user’s capability of seeing, hearing and responding to the alarms from the POC unit.
    – Specify the maximum oxygen flow rate corresponding to the pressure in the cabin under normal operating conditions.
    – State whether oxygen use is medically necessary for all or a portion of the flight(s).
    – State the expected total operating time (duration) of the POC in hours and minutes.
    – Medical certificate will be reviewed at the airport at check-in and must be kept by the customer and provided on request to GetJet Airlines staff at any time during travel.

    GetJet Airlines only accepts certain makes of concentrator and these will have been preapproved by GOPS:

    – AirSep FreeStyle
    – AirSep Lifestyle
    – AirSep Focus
    – AirSep Freestyle 5
    – (Caire) SeQual eQuinox/ Oxywell (model 4000)
    – Delphi RS-00400/Oxus RS-00400
    – DeVilbiss Healthcare iGo
    – Inogen One
    – Inogen One G2
    – Inogen One G3
    – Inova Labs LifeChoice Activox
    – International Biophysics LifeChoice/Inova Labs LifeChoice
    – Invacare Solo 2
    – Oxylife Independence Oxygen Concentrator
    – Precision Medical EasyPulse
    – Respironics EverGo
    – Respironics SimplyGo
    – SeQual Eclipse
    – SeQual SAROS
    – VBox Trooper
    – Other portable oxygen concentrators are not permitted to be used on-board.

    POC will be allowed as Cabin baggage or Checked baggage according GetJet Airlines General conditions of carriage and only under the following conditions:

    – It must be empty and free of pressure.
    – The battery should be removed and packaged separately, or
    – It should have a recessed battery terminal and the packaged battery terminals should not contact any metal objects.

06Travelling with pets in cabin

Animals can be transported in the cabin if the following requirements are fulfilled: PETC (pet in cabin) shall be a pet (only a dog or a cat) in the cabin in an approved transport container (maximum size 50x40x20 cm and maximum total weight of 8 kg). The transport container must be completely shut, and the pet must remain inside for the duration of the flight. The transport container must be stored under the seat in front of You. The transport container must be appropriate for transporting animals:

  • The door must be secured in such a manner that it will not open accidentally or cannot be opened by
  • Your pet during handling and transport.
  • The container must be well ventilated.
  • The bottom of the container must be leak-free.
  • The pet must have enough space to stand up, turn around and to lay down.
  • Passengers transporting pets must have valid health and vaccination certificates, pet passports, veterinary entry documents and other documents, required by destination and transit countries, without which a pet will not be permitted to enter these countries.
  • No more than 3 PETC transport containers are allowed per flight. Pregnant animals or pets under 8 weeks old are not allowed onto our flights. PETC are not allowed on flights to/from Dubai (DWC),
  • Tenerife (TFS), Fuerteventura (FUE) and Madeira (FNC).
  • Passengers travelling with pets in the cabin are subject to restrictions on the choice of seat. Passengers with PETC and assistance dogs cannot be seated: at/near emergency exits; in the front rows; next to VIP Passengers; next to Passengers with reduced mobility.
  • The transport container with the pet must be stored on the ground.
  • Transportation of PETC is a subject to additional fees. Please contact the Client or Your travel agent for more information on pet transportation.

Note: while carrying pets between countries on connecting flights, all consequences resulting from each local law and rule/regulation related to animal carriage are the Passenger’s own responsibility.

07Travelling with service animals

Only dogs are accepted as service animals. GetJet Airlines accepts trained service / assistance dogs, which have been specifically trained to perform life functions for passengers with disabilities, including but not limited to:

  • Visual impairments
  • Deafness
  • Seizures
  • Mobility impairments
  • Such dogs may travel with the Passenger in the cabin without weight restrictions. Approval from the airline must be obtained in advance.

Passengers traveling with trained service / assistance dogs must have valid health and vaccination certificates, pet passports, veterinary entry documents and other documents, required by destination and transit countries, without which the pet will not be permitted to enter these countries. Also, service dog must have a SVAN diploma / certificate.

Emotional support / psychiatric service animals are not accepted.