General information

11 Conduct aboard the aircraft

11.1. If We have reason to believe that Your conduct endangers the aircraft or any person or property on board, or obstructs the crew in the performance of their duties, or fails to comply with any instructions of the crew, including, but not limited to, those with respect to smoking, alcohol or drug consumption, or causes discomfort, damage or injury to other Passengers, property or the crew, We may, at Our discretion, take the necessary actions, including restraint, to prevent such conduct.

You may be refused Carriage at any time, both on current and future flights, and You may be sued for damages caused or be prosecuted for offenses committed on board the aircraft.

11.2. For safety reasons, We may forbid or limit aboard the aircraft the operation of electronic equipment, including, but not limited to, mobile phones, laptop computers, tablets, electronic games, transmitting devices, radio-controlled toys and walkies-talkies. The operation of hearing aids and cardiac pacemakers is permitted.

For safety reasons, laptops and larger portable electronic devices must be stowed during taxi, take-off and landing or at any other time as requested by the Captain. Small portable electronic devices may be used during all stages of a flight if Flight Mode is selected. Any device that transmits or receives communications which does not have a flight mode, must be switched off for the duration of the flight.

11.3. If as a result of conduct by You which is prohibited under Article 11. We decide, in the exercise of our reasonable discretion, to divert the aircraft for the purpose of offloading You, You must pay all reasonable costs resulting from such diversion.