General information

05 Passengers with special needs

We strive to make passengers with disabilities as comfortable as possible on flights operated by GetJet Airlines, and we provide assistance as required by EU Directive 1107/2006.

Carriage of a disabled person or other person who needs an assistance may require prior agreement with the airline before purchasing of the ticket. The tour operator or travel agent must obtain approval from GetJet Airlines prior to selling the ticket to such person. The passenger must inform his/her travel agent or airline at least 48 hours before departure if:

  • he / she has a physical disability
  • he / she has hearing and visual disabilities and needs help
  • he / she travels with a portable oxygen concentrator (POC)
  • he / she travels with a certified animal helper, i.e. guide dogs

Passengers unable to take care of themselves during the flight, as well as passengers with motor or mental disabilities, may travel only when accompanied by a healthy adult. All passengers with disabilities must sit in normal airplane chairs with a perpendicular backrest. Flight attendants are prohibited from assisting passengers in eating or help with personal hygiene. They are prohibited from lifting or carrying passengers.

In accordance with the European Union’s Regulation (EC) No. 1107/2006 of the Parliament and of the Council of 5 July 2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air (henceforth referred to as Regulation No. 1107/2006), disabled passengers or passengers with reduced mobility shall be seated at a window, seats at emergency row are prohibited. Seats shall be provided taking into account safety factors, to ensure:

  • that the flight crew is not prevented from performing their duties
  • access to emergency equipment will not be blocked
  • there will be no interference with the evacuation of the aircraft in the event of an emergency

These rules apply to disabled passengers and persons with reduced mobility traveling with or without escort.

If a disabled person or person with reduced mobility is accompanied by other passenger, GetJet Airlines will make every effort to ensure that the accompanying person and the disabled person or person with reduced mobility are seated next to each other.

Passengers with reduced mobility

Wheelchair access is free on all GetJet Airlines flights. Transportation of the lying person is not possible on the plane, no special medical assistance is provided.

The services provided, taking into account the specific needs of the Passengers, shall be coded as follows:

  • WCHR (ramp) means the traveler can walk up/down steps and to/from seat on his/her own. He/she requires a wheelchair to/from the aircraft.
  • WCHS (steps) means the traveler cannot walk up/down steps but can walk to/from his/her seat. He/she needs a wheelchair to/from the aircraft and must be carried up/down steps.
  • WCHC (cabin) means the traveler is entirely immobile and requires a wheelchair to/from the aircraft and must be carried up/down steps and to/from his/her seat.
  • WCMP, WCBD, WCLB – additional coding for passenger’s own wheelchair/mobility device.

Passengers with wheelchair can be accepted unaccompanied, if they do not require special care and will have no difficulty on flight.

Wheelchairs are transported free of charge. Checked baggage is transported according the General conditions of carriage (passengers and baggage) and the baggage shall bear the passenger’s name or other identification.

Passengers with hearing or visual impairments

Passengers with both visual and hearing impairments who require escorts shall not be accompanied by persons with reduced mobility and persons below the age of 18. Passengers with visual or hearing impairments shall not:

  • assist other Passengers with disabilities or reduced mobility on the same aircraft;
  • sit next to passengers with reduced mobility.

Passengers requiring additional oxygen

GetJet Airlines does not provide supplement oxygen.

If a Passenger is planning to travel with personal portable oxygen concentrator (POC, POB) – it is necessary to receive clearance from GetJet Airlines prior to the Ticket purchase. Passenger must present a Medical certificate filled in by the Passenger’s physician. Passengers requiring supplemental air/oxygen must always be accompanied by qualified medical personnel.

Medical certificate should include the following:

  • The brand and type of Permitted Oxygen Cylinder (POC).
  • The medical need for using in-flight oxygen and the user’s capability of seeing, hearing and responding to the alarms from the POC unit.
  • Specify the maximum oxygen flow rate corresponding to the pressure in the cabin under normal operating conditions.
  • State whether oxygen use is medically necessary for all or a portion of the flight(s).
  • State the expected total operating time (duration) of the POC in hours and minutes.

Medical certificate will be reviewed at the airport at check-in and must be kept by the customer and provided on request to GetJet Airlines staff at any time during travel.

GetJet Airlines only accepts certain makes of concentrator and these will have been preapproved by GOPS:

  • AirSep FreeStyle
  • AirSep Lifestyle
  • AirSep Focus
  • AirSep Freestyle 5
  • (Caire) SeQual eQuinox/ Oxywell (model 4000)
  • Delphi RS-00400/Oxus RS-00400
  • DeVilbiss Healthcare iGo
  • Inogen One
  • Inogen One G2
  • Inogen One G3
  • Inova Labs LifeChoice Activox
  • International Biophysics LifeChoice/Inova Labs LifeChoice
  • Invacare Solo 2
  • Oxylife Independence Oxygen Concentrator
  • Precision Medical EasyPulse
  • Respironics EverGo
  • Respironics SimplyGo
  • SeQual Eclipse
  • SeQual SAROS
  • VBox Trooper

Other portable oxygen concentrators are not permitted to be used on-board.

POC will be allowed as Cabin baggage or Checked baggage according GetJet Airlines General conditions of carriage and only under the following conditions:

  • It must be empty and free of pressure.
  • The battery should be removed and packaged separately, or
  • It should have a recessed battery terminal and the packaged battery terminals should not contact any metal objects.
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