Passenger rights

01 Alternative dispute resolution

If you would like to make a complaint, please contact our customer relations team by e-mail customer@getjet.aero. Any general correspondence or inquiries will not be responded to.

More information on our complaints procedures can be found here.

If the passenger fails to reach an agreement with GetJet Airlines, the passenger may contact the enforcement authorities regarding airlines:

Contact details for Lithuania:

Lithuanian Transport Safety Administration
Švitrigailos str. 42, 03209 Vilnius
ltsa@ltsa.lrv.lt, www.ltsa.lrv.lt

You are also entitled  to apply for alternative dispute resolution, in accordance with Directive 2013/11/EU of the European Parliament and of the Council on alternative dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC, Regulation (EU) No 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC.