Passenger rights

01 Baggage claim

We truly regret that we have mishandled your baggage delivery. Please follow these guidelines to receive reimbursement for damaged or delayed baggage.

IMPORTANT: Reporting the damage, delay or loss of checked baggage at the Lost and Found office / Service desk at your arrival airport does not constitute a baggage claim. In addition, the claim must be submitted to GetJet Airlines within the time limits according to Article 31 of the Montreal Convention.


A written claim to GetJet Airlines regarding the damaged baggage must be submitted immediately after the damage has been noticed and no later than 7 days after receipt of the baggage.

We trust you understand that baggage is designed to protect its contents. During normal handling, your baggage may show evidence of wear and tear. GetJet Airlines assume no liability for heavy bags (more than 23 kg), minor cuts, scratches, dents and stains, or for items that protrude from baggage such as retractable handles, wheels, straps, zippers and baggage carts.


A written claim to GetJet Airlines regarding delayed/lost baggage must be submitted no later than 21 days from the date of the delay/loss.

Documents that must accompany the damaged/delayed/lost baggage claim:
∙ Property Irregularity Report (mandatory),
∙ Baggage identification tag (mandatory),
∙ Boarding pass,
∙ Proof of damages (receipts of items or other documents proving the value of lost or damaged items) or receipts proving the purchase of essential goods.