Each passenger is responsible for the properly packed hand baggage, checked baggage and special equipment.
If any of his or her baggage is not properly packed for transportation or is already damaged before the flight, the passenger will be asked to sign a ‘Limited Release form’ by a check-in agent at the airport.
By signing this document, a passenger agrees that he or she takes all the responsibility in case of any damages occurred to that baggage and he or she agrees for not making any claims to GetJet Airlines regarding that possible damage.
GetJet Airlines truly regret if your baggage delivery has been mishandled. Please follow these guidelines to receive reimbursement for damaged or delayed baggage.
1. If Your baggage does not arrive on the same flight with you or arrives damaged, please contact the Lost and Found office / service desk located at the arrival airport immediately after the arrival before leaving the airport.
2. If Your baggage is delayed or damaged, the agent at Lost and Found office / service desk will help you to fill a Property Irregularity Report (PIR) and give you further instructions. PIR can be filled only at the time of arrival before leaving the airport at Lost and Found office / service desk.
3. Documents that must be presented before filling PIR:
Personal identity document
Boarding pass
Baggage identification tag
If passenger cannot provide baggage identification tag, PIR form will not be filled.
4. A written claim to GetJet Airlines regarding the damaged baggage must be submitted immediately after the damage is noticed and no later than 7 days after a receipt of the baggage.
A written claim to GetJet Airlines regarding the delayed baggage must be submitted no later than 21 days after a receipt of the baggage.
Claim should be submitted via the online form here or e-mail customer@getjet.aero
5. Documents that must accompany the damaged / delayed / lost baggage claim:
Property Irregularity Report
Baggage identification tag
Boarding pass
Proof of damages (receipts of items or other documents proving the value of lost or damaged items)
6. The claim must be submitted in writing and before the aforementioned deadlines. If the deadline for submitting the claim is missed, GetJet Airlines will not review your claim.
7. If the Property Irregularity Report (PIR) is missing / filled incorrectly because of the information provided by the passenger or other mandatory documents are not submitted, GetJet Airlines retains the right to refuse the claim.
NOTE: GetJet Airlines shall assume no liability for any damage to items that are prohibited or not recommended to be carried in checked baggage according to GetJet Airlines ‘General conditions of carriage (passengers and baggage)’, including fragile or damageable items, improperly packed items, previously damaged or overloaded baggage, minor damages, such as cuts, scratches, bends or stains arising in usual wear, or valuable items, such as money, keys, prescription medicines, medical documents, spectacles/sunglasses, photo cameras, video cameras and other valuable electronic or technical appliances and their accessories, computers, personal electronic devices, telephones, mobile telephones, jewellery, precious metals, precious and semiprecious stones, music instruments, securities or other valuables, works of art and paintings, business documents, passports and other identity documents or specimens.