General information

12 Administrative formalities

12.1. General

12.1.1. You are responsible for obtaining all required travel documents and visas and for complying with all laws, regulations, orders, demands and travel requirements of countries to be flown from, into or through which you transit.

12.1.2. We shall not be liable for the consequences to any Passenger resulting from his or her failure to obtain such documents or visas or to comply with such laws, regulations, orders, demands, requirements, rules or instructions.

12.2. Travel documents

12.2.1. Prior to travel, You must present to Us, our employees, agents or representatives all entry, exit, health and other documents required by law, regulations, orders, or demands of the countries concerned. We are entitled to make and retain copies of these documents or retain the information contained in such documents.

We reserve the right to refuse to carry a Passenger who fails to comply with the applicable law, regulations, orders or demands related to entry to another country or if there is suspicion that his/her travel documents are not in order or if s/he prevents Us from making copies of the documents or in any other way retain the data available in the relevant documents. A child’s birth certificate is not an valid travel document for traveling abroad.

12.3. Refusal of entry

12.3.1. If You are refused entry into any country due to immigration inadmissibility, You will be required to pay any fines levied against Us by the Government or immigration authority concerned, plus the cost of transporting You from that country back to Your point of origin or elsewhere.

We will not refund any flight You are unable to use as a result of Your refused entry.

12.4. Passenger responsible for fines, detention costs, etc.

12.4.1. If We are required to pay or deposit any fine or penalty or incur any expenditure by reason of Your failure to comply with laws, regulations, orders, demands or other travel requirements of the countries concerned, You shall reimburse Us on demand, any amount paid, or expenditure incurred.

12.5. Customs inspection

12.5.1. If required, You shall attend inspection of Your Baggage, by customs or other governmental or airport authorities. We are not liable to You for any loss or damage suffered by You in the course of such inspection or through Your failure to comply with this requirement.

12.6. Security inspection

12.6.1. You must submit to any security checks of Your person or Baggage, since Passenger and Baggage security inspection constitutes a major prevention measure aimed to assure aviation safety which is applicable to all Passengers and Baggage and grants the right to board the aircraft.

12.6.2. We are not liable for any loss or Damage suffered by You if it is caused due to our refusal to carry You because We believe/may believe that Your Carriage will be in breach of the rules, requirements, orders or instructions of the relevant country of origin/destination/transit or any other applicable law.

12.6.3. We shall not be liable if, due to security inspection or detention, You miss your flight. In such cases, the flight that You are late for will not be refunded.

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